Dental Alternatives

Tyler Taylor a month ago

It was my first time going here and they were extremely patient and kind. They talked me through all the steps I needed to take to get my dental journey back on track and never once made me feel bad about how my teeth looked or the condition they were in. I highly recommend this place to anyone needing a dentist and office who cares about the person rather than the price tag!

Dorothy Gardner Edited 3 months ago

Everyone was cheerful and helpful one my first visit. They did a thorough exam and gave me a detailed work up of work that needed to be done. The best part was that they take my HMO insurance. It was difficult for me to find a dentist that took my insurance. I am very satisfied and relieved I’ve found a good dentist.

Emma K 5 months ago

I had received an automated email request to rate my experience. I shared honest feedback, including that a dentist had made a rude & inappropriate comment about my young son right in front of him. Management reached out afterward to offer a phone call, but I chose not to respond since I had already shared my feedback & moved our care to a new provider. I wasn’t looking to take things further & was prepared to leave it at that. Despite this, I received another unsolicited email that did not address my actual concerns. Instead, it felt defensive & placed blame on me as a parent rather than taking any accountability for what occurred. I was honestly shocked that this email would come from what’s supposed to be a professional business. It felt as though they chose to ignore the unique medical complexities I had repeatedly brought to their attention, & instead making assumptions that didn't reflect our reality. It is deeply disappointing to see a practice react this way to a parent's honest experience. I would not recommend this office to anyone seeking a patient-centered approach, especially families dealing with medical complexities. In our experience, this office did not seem to

Dani Bagnuolo 5 months ago

First off, the communication is absolutely terrible. My insurance had listed one of the doctors as a provider, who to my knowledge was still employed there at that time, but the office kept going back and forth about my insurance. Two weeks of calls trying to book an appointment and figure out insurance, the office finally says they got it figured out and the new exam is covered, so I make the appointment and show up. At the end of my X-rays and new patient exam, they suggest I see the hygienist that day and we can do my fillings and cleaning if he says I’m good. I needed a deep cleaning so we had to schedule at the end of the month (honestly glad I didn’t get my fillings that day because of all this) and she says I’m good/nothing to pay for that day, my insurance covered it. I asked MULTIPLE times if before and after if she was sure because I didn’t want a surprise bill.. and yet here we are. Before my second appointment they call me again, saying my insurance isn’t valid starting in April (the provider will no longer be working there) so after some calls with the insurance, I decided to find another dentist and cancel my appointment. Two weeks later, I’m receiving a bill for my n

Ashley Randazzio 8 months ago

I want to start off by saying dr Zaino and his assistants are extremely polite and have always been great. However, I constantly have scheduling issues with this office and the girls at the front desk are extremely rude. I was unable to confirm an appointment for things outside of my control. I called prior to the appointment to confirm my daughter and I could still be seen. I was told that it was fine and we would still be seen. I get to the office and they’re telling a different story of how they needed to check if it was okay after I was already told that it was and that my daughters appointment was canceled bc no confirmation. I was not told this over the phone that maybe, maybe not that she’d be seen. Instead of actually being empathetic and polite the girls continuously made excuses and blamed the entire situation on the fact it wasn’t confirmed even though that is the reason I called to make sure prior to showing up. I had to wait 45 mins after her appointment time to be seen. Prior to these incidents I’ve had to complain about the lack of respect for my time as I would get canceled on last minute or how the hygienist is not very polite.